Privacy Policy

Welcome to Davanni's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website davannis.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (davannis.rest), online ordering platforms, email communications, and any related services, sales, marketing, or events (collectively, the "Services").

1. Who We Are

Davanni's is a food service business operating in the United States. We take your privacy seriously and act as the data controller for personal information collected through our Services.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at the email address listed above.

2. Information We Collect

We collect information in several ways: information you provide directly to us, information collected automatically when you use our Services, and information obtained from third parties. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our Services, you may voluntarily provide us with the following categories of personal information:

• Identity Information: Your first name, last name, username, or similar identifiers.
• Contact Information: Your email address, telephone number, billing address, delivery address, and any other address you provide.
• Account Credentials: Passwords, security questions, and answers when you create an account with us.
• Order and Transaction Information: Details about the food products and services you purchase from us, including order history, special dietary requests, delivery instructions, and preferences.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information necessary to process your payments. Note that payment card information is processed by our third-party payment processors and we do not store full card numbers on our servers.
• Communications: Records and copies of correspondence if you contact us, including emails, live chat transcripts, and form submissions, including customer feedback, reviews, and complaints.
• Loyalty and Rewards Data: Information related to any loyalty programs, promotions, or rewards you participate in.
• Marketing Preferences: Your preferences in receiving marketing materials from us and your communication preferences.

2.2 Information Collected Automatically

When you access and use our website or Services, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This automatically collected information may include:

• Device Information: IP address, browser type and version, operating system, device identifiers, hardware model, mobile network information, and language settings.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, navigation patterns within our website, search queries entered on our site, and pages you view before and after visiting our site.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may collect more precise location data to assist with finding nearby locations or estimating delivery times.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and other tracking technologies. Please refer to our Cookie section below for more details.
• Log Data: Server logs that may include your IP address, browser type, the date and time of your request, and the pages you access.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to connect your social media account or log in through a social media platform (such as Facebook or Google), we may receive certain profile information, such as your name, email address, and profile picture, depending on your privacy settings on that platform.
• Third-Party Ordering and Delivery Platforms: If you place an order through a third-party delivery service or food ordering platform, we may receive relevant order and contact information from those platforms.
• Analytics Providers: We receive aggregated or anonymized information from analytics service providers to help us understand how people use our Services.
• Advertising Partners: We may receive information from advertising networks to help us measure the effectiveness of our marketing campaigns.
• Business Partners: Partners with whom we run joint promotions or co-branded services may share information with us in connection with those activities.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your orders, including managing payment transactions and arranging delivery or pickup.
• Creating, maintaining, and managing your account with us.
• Responding to your inquiries, requests, questions, and customer support needs.
• Sending you order confirmations, receipts, and transactional communications.
• Administering loyalty programs, gift cards, and promotional offers you have opted into.

3.2 Analytics and Service Improvement

• Analyzing how our website and Services are used to understand trends, diagnose technical problems, and improve user experience.
• Conducting research and development to create new features, menu items, and service offerings.
• Measuring the effectiveness of our content, advertising campaigns, and promotional activities.
• Generating aggregated, anonymized statistical data and analytics reports.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, offers, and updates about our menu, specials, and events, where you have consented or where we have a legitimate interest in doing so.
• Personalizing the content and offers you see on our website based on your preferences and order history.
• Displaying targeted advertising on third-party websites and platforms based on your interests.
• Administering contests, sweepstakes, and promotions.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, legal proceedings, and governmental requests.
• Detecting, preventing, and addressing fraud, security breaches, and other potentially illegal or prohibited activities.
• Protecting the safety, rights, property, or security of Davanni's, our Services, any third party, or the general public.
• Enforcing our Terms of Service and other applicable agreements and policies.

3.5 Business Operations

• Managing our business operations, including accounting, auditing, and record-keeping.
• Carrying out our obligations and exercising our rights arising from any contracts entered into between you and us.
• Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with the following categories of recipients in the circumstances described below:

4.1 Service Providers and Business Partners

We share personal information with third-party vendors and service providers that perform services on our behalf or help us operate our business. These include:

• Payment Processors: To securely process your payment transactions.
• Delivery and Logistics Providers: To fulfill delivery orders placed through our Services.
• Cloud Hosting and IT Service Providers: To host our website and store data securely.
• Email and Communication Platforms: To send transactional and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand user behavior and improve our Services.
• Advertising Networks: To serve targeted advertisements.
• Customer Support Platforms: To manage customer inquiries and support tickets.
• Loyalty and Rewards Program Administrators: To manage loyalty accounts and rewards.

All service providers are contractually required to use your information only for the purposes for which it was shared and to maintain appropriate security measures to protect it.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (such as a court, government agency, or law enforcement agency), including to meet national security or law enforcement requirements. We may also disclose your information to:

• Enforce or apply our Terms of Service and other agreements.
• Protect the rights, property, or safety of Davanni's, our customers, employees, or the public.
• Respond to an emergency that threatens the life, health, or safety of an individual.

4.3 Business Transfers

In the event that Davanni's undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website and, where required by law, seek your consent before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so, for example, when you participate in a jointly branded promotion or choose to link your account to a third-party service.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your experience, analyze site usage, and assist in our marketing efforts.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that if you disable cookies, some parts of our website may not function properly. You may also manage your preferences through our cookie consent tool available on our website.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to employees, contractors, and service providers who need it to perform their job functions, and who are subject to strict confidentiality obligations.
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant payment processors. We do not store full payment card numbers on our systems.
• Data Minimization: We collect and retain only the minimum amount of personal information necessary for the purposes described in this policy.
• Regular Security Assessments: We conduct regular reviews of our information collection, storage, and processing practices to guard against unauthorized access.
• Incident Response: We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulators of a breach where we are legally required to do so.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights.

7.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (for example, where we are required to retain data by law or to complete a transaction).
• Right to Opt Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Right to Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

7.2 California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you, including the categories and specific pieces of personal information.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary consideration, but if we share data with advertising partners in a way that constitutes "sharing" under the CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to purposes expressly permitted by the CPRA.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your California privacy rights. We will not deny you goods or services, charge you different prices, or provide you a different level of quality for exercising your rights.

To exercise your California privacy rights, please contact us at [email protected]. We will respond to verified requests within 45 days, as required by California law. We may need to verify your identity before processing your request.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us by:

• Email: [email protected]
• Website: davannis.rest

We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request to ensure the security of your personal information. In some cases, we may be unable to fulfill your request, for example, if it would require us to violate a legal obligation. We will inform you if this is the case.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because the information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Children's Privacy

Davanni's does not knowingly solicit or collect personal information from children under the age of 18. Our website, online ordering platform, and related Services are directed at adults. By using our Services, you represent that you are at least 18 years of age.

If we learn that we have inadvertently collected personal information from a child under 18 without appropriate parental consent, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from or about a child under 18, please contact us immediately at [email protected].

Parents or legal guardians who believe their child has provided us with personal information may contact us to request deletion of that information. We will endeavor to respond to such requests promptly.

10. International Data Transfers

Davanni's is based in the United States, and your personal information is primarily stored and processed in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country that may not offer the same level of data protection as your home country.

When we transfer personal information outside of the United States to third-party service providers, we take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected to a standard consistent with this Privacy Policy. These steps may include:

• Ensuring our service providers are based in countries that provide an adequate level of data protection.
• Entering into data processing agreements with appropriate contractual safeguards.
• Using Standard Contractual Clauses or other approved transfer mechanisms where required.

By using our Services, you acknowledge and consent to the transfer, storage, and processing of your personal information in the United States and potentially other countries as described in this policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

Examples of third-party services you may encounter through our website or Services include:

• Social media platforms (Facebook, Instagram, Twitter/X, etc.)
• Third-party food delivery and ordering apps
• Google Maps for location-based features
• Payment gateways and processors
• Review and rating platforms

12. Federal Trade Commission (FTC) Compliance

As a business operating in the United States, Davanni's is subject to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to comply with FTC guidelines and regulations, including:

• Clearly disclosing our data collection and use practices in this Privacy Policy.
• Honoring the privacy preferences and choices you express to us.
• Implementing reasonable security measures appropriate to the nature of the information we collect.
• Not engaging in deceptive practices related to the collection, use, or disclosure of your personal information.
• Complying with applicable FTC guidelines on endorsements, testimonials, and online advertising.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals in a standardized way. We will continue to monitor developments in this area and may update our practices accordingly.

For more information about Do Not Track, you may visit www.allaboutdnt.com.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website. If we make material changes to this policy, we will provide you with more prominent notice, such as by sending you an email notification (if we have your email address on file) or by displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

15. Filing a Complaint

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, we encourage you to first contact us directly so that we can attempt to resolve your concern.

15.1 Contact Us First

Please submit your complaint or concern to us at:
Email: [email protected]
Website: davannis.rest

We will investigate your complaint and respond within a reasonable timeframe, generally within 30 business days.

15.2 Federal and State Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with relevant regulatory authorities:

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection agency in the United States. You may file a complaint at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Residents: If you are a California resident and believe your CCPA/CPRA rights have been violated, you may contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov/privacy/ccpa.
• State Attorneys General: Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding privacy violations.

16. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact us using the following information:

We are dedicated to working with you to resolve any concerns you may have about our privacy practices. We will do our best to respond to your inquiries in a timely and thorough manner. Thank you for trusting Davanni's with your personal information. We are committed to maintaining that trust by handling your data with care, transparency, and respect.